Shipping Policy for Smart Heated Jacket Website
Last updated: December 26, 2025
We are committed to delivering your order safely and on time. Please read our shipping policy carefully.
1. Processing Time:
- Orders are typically processed within 1–3 business days after payment confirmation.
- During peak seasons, processing may take up to 5 business days.
2. Shipping Methods & Delivery Times:
- Free Standard Shipping: 7–12 business days
- Free Express Shipping: 7-10 business days
- Delivery times may vary depending on location and courier services.
3. Shipping Costs:
- All orders are shipped for free.
- No additional shipping charges will be applied at checkout.
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your package via the courier’s website using this number.
5. Shipping Address:
- Please ensure your shipping address is complete and accurate.
- We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
6. Customs & Import Duties:
- For international shipments, your order may be subject to customs fees, import taxes, or duties depending on local regulations.
- These charges are the responsibility of the customer.
7. Lost or Damaged Packages:
- If your package is lost or arrives damaged, contact us at info@heated-jackets.eu immediately.
- We will work with the courier to resolve the issue and ensure you receive your order.
8. Contact Us:
For any questions regarding shipping, email info@heated-jackets.eu